Return policy

Since our website offers intangible goods that cannot be recalled, we do not issue refunds once an order has been completed. As a customer, you are responsible for understanding this when purchasing any product from our website.

However, we understand that due to the nature of the product we supply, exceptional circumstances may arise.

Therefore, we issue refunds if the order is not completed due to technical problems. In this case, you should contact our support service. Complaints about non-fulfillment of the order must be received within 7 days from the date of placing the order. Otherwise, the service is considered rendered.

The complaint review period is up to 7 days. Refunds are made to the same account from which the payment was made. The refund terms depend on the acquiring system through which the payment was made.

The balance on the website can only be used to pay for services ordered from the personal account.